The Loft B&B Terms & Conditions
We look forward to welcoming you.
When “you” (the guest) make a booking you are entering into a legally binding agreement with “us/we” (Mark & Victoria Butcher).
By making a Booking you agree with the following Terms and Conditions – please read.
COVID-19 - changes to our cancellation T&Cs - updated 21 May 2020
Anyone becoming ill while staying must inform us (so that the property can be given a deep clean) and return home immediately – there will be no partial refund.
for bookings made after 7 May 2020
– if you need to cancel we will transfer the full cost of your deposit to a stay of similar length, in 2020 or 2021 without charge.
– if you need to cancel after the balance has been paid (7 days before arrival) we will transfer 25% of the total cost paid to another stay of similar length in 2020 or 2021.
We will only transfer the booking once.
We are unable to offer refunds
for bookings made before 26 March 2020.
– if you need to cancel we will transfer the cost of your deposit to a stay, of similar length, in 2020 or 2021 without charge.
We will only transfer the booking once.
We are unable to offer refunds
Booking - Confirmation and Payment
We will email with payment details following a telephone or email provisional booking and hold for 2 days.
A non returnable deposit of 30% a night is required to confirm the booking.
The deposit can be paid online by card
or by Bacs (details will be emailed)
or by cheque to: M & V Butcher, Pen y Graig, Church Bay, Holyhead, Anglesey, LL65 4ES.
The balance will be due 7 days before arrival.
Your full name, address and telephone number are required to make the booking.
We will confirm the booking by email once the deposit is paid.
You must check all details on the booking form and inform us immediately (within 24 hours) of any errors. Changes to the booking cannot be made at a later date.
Bookings made online through a third party (Airbnb, Tripadvisor) will be subject to their own booking T&C.
Check in is between 4pm – 8pm (16.00 – 20.00) Check in times outside of those specified must be arranged with us when booking.
Please contact us a few days in advance with your expected arrival time. If you are delayed on your journey, keep us informed.
Check out is by 11am (11.00)
Telephone us as soon as you know that you need to cancel a booking and confirm in writing. We will acknowledge receipt of your cancellation by return. Do not consider your booking cancelled until you receive our confirmation email.
In the event of a cancellation full payment is due and will be charged to saved card details unless the reservation is cancelled and confirmed at least 7 days prior to the arrival date/time of 4pm.
We strongly recommend you take out Holiday Insurance to cover all risks, including cancellation.
Bookings made online through a third party (Airbnb, Tripadvisor) will be subject to their own Cancellation T&C.
We must be informed of your cancellation by yourselves.
If you do not cancel and you fail to arrive, the full sum due for your stay will be charged to you. When the booking deposit has been paid by card transaction, the outstanding balance will be charged to the saved bank card.
A booking, of any length, will be considered cancelled if you fail to arrive (by midnight) on the first day and do not inform us. We will be entitled to take a subsequent booking for the remaining dates of your stay.
Cancellation by Us
In the rare and unlikely event that we have to cancel your booking, we will contact you immediately. All money paid to us will be refunded in full. Our liability would not extend beyond this refund, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
No more than two adults can occupy The Loft
No children are allowed in The Loft
No pets are accepted
The Loft and its facilities are for the sole use of those named on the Booking Form
The Loft cannot be booked by a person under 18 years of age.
You agree that no smoking is permitted within The Loft. You are welcome to smoke outside where an ashtray can be provided.
You agree to advise us of any food allergies in advance of your stay
You agree to be considerate of other guests.
You agree to ensure that The Loft is locked when out, otherwise the property insurance is invalidated and any costs incurred will have to be paid for by yourselves.
You agree that we are not responsible should there be a loss of electricity or water to the property due to a cut by the Utility Company.
You agree to allow us access to The Loft at any reasonable time during your stay.
You agree to notify the other member of your party of these Terms and Conditions.
Luggage Drop Off (Coastal Path Walkers)
Please make arrangements with us, in advance, if you are planning to have your luggage delivered before your arrival
Parking is available to the front of The Loft and shared with us and other guests staying at Pen y Graig. Cars are parked here are at your own risk.
The use of wifi is free of charge. Signal is limited to certain areas within the property due to the thick stone walls. No liability is accepted by us for limited signal, slow speed, failure or interruption of service, loss of data or transference of computer viruses.
Please take care of our home. You are responsible and liable for any breakages and damage which you cause to the accommodation and its contents while staying – please report as soon as an accident happens.
We reserves the right to make a charge for any extra cleaning required after your stay.
Some of the data gathered during the course of your booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would rather us not to hold this information please let us know.
We are happy to return items that have been left following departure. Please contact us to request a return. However, there will be a minimum charge of £5 plus postage costs. If not claimed within 30 days of your stay the item will be disposed of.
Every effort has been made by us to ensure that you have an enjoyable and pleasant stay. If however a problem or cause for complaint arises during your visit please notify us immediately so that it can be resolved effectively and efficiently. Discussion of any criticisms with us whilst you are staying will usually enable any shortcomings to be rectified straightaway.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of your stay. No complaints, unless discussed with us while staying, will be accepted once your holiday has ended.
We reserve the right, through discretion to terminate without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others. Please note that smoking within the property may constitute termination. In such circumstances any outstanding account must be settled, no refunds will be made.
We have taken care to ensure that the property and its contents are safe and in good order. The use of the property and its amenities are entirely at the users risk and we will not accept responsibility for injury to yourselves or third parties or for loss or damage to your/their belongings, cars, contents or personal possessions.
Every effort has been made to ensure that the property description is as accurate as possible. No liability is accepted for discrepancies or small changes that have been made.
Mark and Victoria Butcher, Pen y Graig, Church Bay, Holyhead, Anglesey, LL65 4ES – 01407 730857